Frequently Asked Questions
Everything you need to know about Fanola Professional Hair Care products and your orders.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for hair care products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are Fanola products authentic?
Yes, we are an authorized retailer of Fanola Professional. All products are 100% authentic and sourced directly from the manufacturer in Italy.
Can I use No Yellow Shampoo on natural blonde hair?
Yes, Fanola No Yellow Shampoo is suitable for both natural blonde and bleached hair to neutralize unwanted brassy or yellow tones.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.