Returns & Exchanges Policy
At Fanola Hair, we want you to be completely satisfied with your salon-quality results; if you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Ensure the items are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.
Ship to Warehouse
Affix the provided return label or ship the package via a trackable carrier to our designated distribution center.
Receive Your Refund
Once our quality control team inspects the items, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing